FAQ

Your feedback is important to us, and we appreciate your input. To share your thoughts or concerns with us, please complete the contact form, and we'll get back to you promptly to address any issues or hear your comments.

We have made our most popular menu items available for online ordering. If you have a unique craving that isn't listed online, simply give your local 'Ralph's a call, and we'll be happy to assist you in getting your preferred flavor.

As of today, we operate as a ghost kitchen and provide our services through our own delivery service, as well as through Grubhub, UberEats, and DoorDash. Additionally, customers have the option to place an order and pick it up themselves at our location, 2896 West 12th St., Brooklyn, NY 11224.

While we do not possess a HALAL certification, we source our chicken wings from suppliers who provide HALAL-certified products.

As of today, if you have used the CARRYOUT, you can PICK UP your order at - 2896 West 12th St., Brooklyn, NY 11224

ABSOLUTELY! After placing an order on our website, you will see the option to choose Schedule Order or Order Now.

Call us (917) 547-1107

If you encounter any issues, please seek assistance by calling 1 (917) 547-1107 if you wish to make changes to your order or cancel it. However, please be aware that canceling an order may not always be possible. An order cannot be canceled if it has already been started or prepared.

We are deeply sorry that your order did not arrive as promised. While we strive to deliver every order, we understand that mistakes can happen. Please write to us using the contact form to report the issue to our customer support.

To place an order on our website, it is necessary to add a valid payment card.

If you encounter any issues with your order when delivered through EATRALPHS.COM, please visit our CONTACT FORM page and provide all the details of what occurred. One of our customer service representatives will get in touch with you promptly.
If your delivery was made through a delivery partner's website or app, please contact the delivery partner through which you placed your order.

If you haven't received an order confirmation email:
1. Please check your spam folder.
2. After add our email address to your contacts to prevent our emails from being marked as spam.
3. If you still can't locate the confirmation email, and you would like a copy of your email receipt, please visit our CONTACT FORM to report the issue to our customer service.

We apologize that your order did not arrive as expected. Please visit our CONTACT FORM to report the issue to our customer service.

We apologize that your order did not arrive as expected. Please visit our CONTACT FORM to report the issue to our customer service.

Ensuring the well-being of animals holds significance for both our customers and our organization. At Ralph's, we mandate that all our U.S. chicken suppliers adhere to relevant USDA, FDA, state, and local regulations.